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Important Information - Novel Coronavirus/COVID-19

Mulgrave Private Hospital has been continually developing its Novel Coronavirus (COVID-19) preparedness and is now enforcing an action plan aimed at protecting the community in line with Victorian and Australian Government advisements.

At Mulgrave Private Hospital we value the health, safety and welfare of everyone that we touch. With the COVID-19 virus now in our community we have developed a small committee that is utilising the wealth of information and advice available to develop policies and processes that will minimise the risk of our staff, patients, visitors, Visiting Medical Officer (VMO) and contractors contracting the virus and allowing it to spread.

We are focused on protecting patients and staff. To minimise the risk of COVID-19 entering our hospital we have introduced the following control measures, being enforced as at Wednesday 18 March, 2020:

Hospital Access – Control Measures

  • Body Temperature Screening

    Everyone attending the hospital must have their body temperature screened every time that they enter the Hospital in order to be granted access. The body temperature screening is quick, non-invasive (no need to be touched at all) and a very useful way of identifying anyone that has a fever. Please be kind and supportive of the nursing staff who have been requested to undertake these roles.
  • Restricted Entrances/Exits

    In order to ensure that we capture everyone for a body temperature check, access to the hospital will be restricted to two points of entry, the Main Entrance and the Emergency Department. No staff, patients, visitors or VMOs are permitted to enter or exit the hospital via any entrance other than the Main Entrance or Emergency Department entrance.
  • Visiting Hours

    Visiting hours will be restricted to one hour per day, 6.00pm to 7.00pm. Only one visitor per day may be present at the patient’s bedside. Special patient circumstances will be considered such as those undergoing palliative care, medical emergencies and under other extenuating circumstances if approved by the Hospital Executive.

  • Communication

    There will be prominent signage at all entry points reminding all parties accessing our facilities to stop and consider their health status. Hand hygiene will be promoted at these entrances.

While Novel Coronavirus is of concern, it is important to remember that most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering with a cold or other respiratory illness—not Coronavirus.

For the latest advice, information and resources, go to

You can call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.

The phone number of the Victorian public health agency is 1300 650 172.

If you have concerns about your health, speak to your doctor.