FAQs

Fees and acounts 

For all information relating to fees and accounts for insured, self insured, Workers' Compensation and Veterans/DVA patients, please refer to the Fees & Accounts page.  

Why has the hospital changed its name?

Our new name of Mulgrave Private Hospital is a contemporary way to identify our location.  In the past some have confused Dandenong Valley with Diamond Valley, so renaming the hospital after the suburb in which it is located should minimise any confusion.

We have also changed our address in communications from ‘the corner of Police and Gladstone Road’ as it can be difficult to locate on a map or GPS.  We will now broadcast our location as Blanton Drive, where our two entrances are located.

Have we changed our telephone number?

No, our telephone number remains the same. In addition, we have exclusive access to the number 1300 MULGRAVE.  By simply dialling these letters and corresponding numbers on your handset, you will be automatically redirected to the hospital switchboard.

How are we telling people who use our hospital about these changes?

We have sent a letter to all of the major referring General Practitioners (GPs) in our community and during the remainder of November will notify all remaining referring GPs.

We are writing to every patient who has been an inpatient at the hospital during the past 12 months. We will also communicate to the wider community through a series of radio advertisements on 3AW, as we've identified the profile of our patients (over 30 years of age) most closely reflects the audience or 3AW. 

Commencing in November, and through to 2019 we will send further updates to our community, reinforcing our new name and excellent range of specialist services we provide.

Are we changing the roadside signage?

Only the single sign at the bend of Police Road and Gladstone Road is within our control.  Due to Council restrictions we are unable to make it any larger or illuminate it.  Subject to Town Planning approval we will endeavour to have this signage improved over the coming months, as we are conscious that some drivers miss this exit.

We are also keen to replace and increase the roadside signage on nearby arterial roads so that those attending our hospital find it easier to locate us.  We recognise that this is particularly important for anyone attending our Emergency Department.

What do I do if I or anyone else has a question about our change of name?

If anyone has any additional questions please contact us.