Visiting Hours
Mulgrave Private Hospital has introduced additional safety measures to ensure our patients and staff are protected as much as possible. The information here provides an outline of what to expect if you have an upcoming admission or want to visit a loved one in hospital.
Visitor Policy
The World Health Organisation declared COVID-19 a pandemic, meaning the virus is established on all continents (with the exception of Antarctica). We are asking for your understanding that you consider not visiting the hospital unless you are an immediate family member or carer of the patient. The ongoing requirement for physical (social) distancing means that we will continue to limit the number of visitors to our facilities.
Each patient will be allowed two visitors per day . To ensure the safety and wellbeing of our hospital communities Healthe Care has mandated the following Visitor Restrictions.
- Until 14 days have lapsed from returning or arriving from overseas (flight/cruise), interstate travel; AND/OR
- Have been in close contact with a confirmed or suspected case of COVID-19 in the previous 14 days; AND/OR
- Diagnosed with COVID-19 (unless no longer directed to be self-isolated); AND/OR
- Have a fever (even if mild) or respiratory illness like symptoms (a cough, shortness of breath, runny nose, tiredness and breathing difficulties); AND/OR
- A recent loss of the sense of smell? OR an altered sense of taste? you must follow the advice of the public health authorities AND
DO NOT ENTER THE HOSPITAL OR VISIT OUR PATIENTS FOR 14 DAYS
If you are unwell and require urgent medical attention you should contact your GP or call 000 for an ambulance (this will work even without phone credit).
Visiting Restrictions
- Visiting hours are restricted to two visitors per patient per day, between the hours of 10:00am - 12:00pm and 4:00pm - 8:00pm.
- All visitors (including essential contractors or representatives) will be screened at entry to the hospital before access is granted to the hospital. This includes recording your temperature. If your temperature is over 37.5°C you are not permitted to enter the hospital.
- Visitors will be provided with a surgical mask on entering the hospital, which must be worn at all times throughout the duration of their visit.
- Volunteers and other non-essential visitors will not be visiting our facility until further notice.
- Contractors are asked not to enter unless providing an essential service.
- Visitors aged under 16 years are not allowed, other than for the purposes of end of life support for a patient.
- We encourage family and friends to telephone, face time/video call, Skype or WhatsApp patients, instead of coming in to the hospital.
Upon entry to the hospital and during your visit, please practice simple hygiene by:
- Making sure to clean your hands thoroughly for at least 20 seconds with soap and water, or use an alcohol-based hand rub
- Cover your nose and mouth when coughing and sneezing with tissue or a flexed elbow
Practice physical (social) distancing by:
- Attempting to keep a distance of 1.5 metres (5 feet) between you and other people where possible. If you are required to move closer than 1.5 metres, ensure that the time does not exceed 15 minutes
- Avoid shaking hands, hugging, touching or kissing other people or sharing food
- Avoid close contact with anyone with cold or flu-like symptoms
- If you are asked to wear a surgical face mask, after putting it on to cover your nose and mouth, do not touch the front of the mask and remove it using the ear loops or head straps
- Dispose of the used mask into a waste bin and perform hand hygiene with soap and water or alcohol hand rub
This plays a very important part in keeping our vulnerable patients and hospital staff as safe as possible.
Pre-operative COVID-19 test clinic for patients
Mulgrave Private Hospital is currently running a pre-operative test clinic for all patients scheduled for elective surgery* at Mulgrave Private Hospital . (*applicable for any patient expected to undergo a general anaesthetic, local anaesthetic or IV sedation.)
- Mulgrave Private Hospital will contact patients scheduled for elective surgery involving a general anaesthetic, local anaesheic or IV sedation a minimum of 5 days prior to the admission date to book an appointment time at our pre-operative test clinic. Should you need to phone our test clinic please call 8791 6129.
- Entry to the pre-operative test clinic is strictly via the entrance marked in green on the map below, by pre-scheduled appointment only. No access via any other entrance will be permitted.
- FREE car parking is available in the signposted bays directly in front of the testing entrance for your convenience.
- Upon arrival please wait in your car until 10 minutes prior to your scheduled appointment.
- If you live regionally and cannot present to the hospital 5 days prior to your scheduled admission, please present at a local COVID-19 test site and forward your COVID-19 test results at least 1 day prior to admission to Infection Control: 0459 988 179. Test sites: www.dhhs.vic.gov.au/getting-te...
- Following your pre-operative test, you are advised to self-isolate until your admission.
Please read the below guide for further information about the pre-operative test clinic and self-isolating before your admission.
Pre-operative test clinic and self-isolating
Stay connected through technology
If you have an upcoming planned admission with us, we encourage you to bring along a mobile phone, tablet or ipad so that you may stay connected with your loved ones digitally using a video application such as FaceTime, Whatsapp, Skype or Zoom.
While visitor restrictions are in place, our staff are here to help you stay connected with your loved ones.
Masks for visitors
In line with DHHS advice, any visitor that is excepted to enter the hospital is required to wear a mask as a condition of entry. While we will have masks available at reception, visitors also have the choice to bring their own mask with them, ensuring it is clean.
Save time by pre-screening
Save time on the day of your visit to the hospital, by completing our pre-screening questionnaire on your smart phone at screen.healthe.care/mulgrave or by scanning the QR code below:
Do not delay in seeking medical assistance
The Mulgrave Private Hospital team implores everyone to continue to seek medical help when feeling unwell for any reason, without delay. It is as important as ever that you continue with regular check-ups and any planned health screens.
Our hospital is open as is our 24/7 Emergency Department and our specialists are here ready to help you or your loved ones when you need it.
As part of the Australian Government’s private hospital viability guarantee, Mulgrave Private Hospital is part of the COVID-19 partnership agreement with the Victorian State Government, and part of the overall COVID-19 crisis management strategy.