Visiting Hours
Mulgrave Private Hospital has introduced additional safety measures to ensure our patients and staff are protected as much as possible. The information here provides an outline of what to expect if you have an upcoming admission or want to visit a loved one in hospital.
Visitor Policy
The World Health Organisation declared COVID-19 a pandemic, meaning the virus is established on all continents (with the exception of Antarctica). We are asking for your understanding that you consider not visiting the hospital unless you are an immediate family member or carer of the patient. The ongoing requirement for physical (social) distancing means that we will continue to limit the number of visitors to our facilities.
To ensure the safety and wellbeing of our hospital communities, visitors are not permitted entry to the hospital or able to visit our patients:
- Until 14 days have lapsed from returning or arriving from overseas (flight/cruise), interstate travel; AND/OR
- Have been in close contact with a confirmed or suspected case of COVID-19 in the previous 14 days; AND/OR
- Diagnosed with COVID-19 (unless no longer directed to be self-isolated); AND/OR
- Have a fever (even if mild) or respiratory illness like symptoms (a cough, shortness of breath, runny nose, tiredness and breathing difficulties); AND/OR
- A recent loss of the sense of smell OR an altered sense of taste
- Pending the results of your COVID-19 test
- Live in, have visited or travelled to an identified 'hotspot' with an elevated risk of community transmission as by public health authorities AND
If you are unwell and require urgent medical attention you should contact your GP or call 000 for an ambulance (this will work even without phone credit).
Visiting Restrictions
Effective Friday 16th July 2021
- No visitors are permitted in our hospital
Exemptions are made for parents accompanying a child and for end of life palliative care patients. In these circumstances there must be no more than two visitors at any one time.
One escort is permitted for patients attending our Emergency Department.
Permitted visitors are required to complete the QR code COVID-19 screening before access is granted and wear a surgical hospital issued face mask at all times while in the hospital.
Hand hygiene must be undertaken when entering our hospital.
This is a difficult change to our visitor policy and we recognise this can be hard for our patients and their family and friends. We encourage you to stay in touch with loved ones in hospital via phone and video calls during this challenging time.
Thank you for your understanding. This measure is in place to keep our patients and our staff safe during this challenging time.
Surgical Booking Screening Checklist
All elective Surgery will recommence Tuesday 15th June 2021. In line with DHHS guidelines, all patients due to undergo surgery in our facility, must complete our online Booking Screening Checklist prior to and on the day of their procedure.
Stay connected through technology
If you have an upcoming planned admission with us, we encourage you to bring along a mobile phone, tablet or ipad so that you may stay connected with your loved ones digitally using a video application such as FaceTime, Whatsapp, Skype or Zoom.
While visitor restrictions are in place, our staff are here to help you stay connected with your loved ones.
Do not delay in seeking medical assistance
The Mulgrave Private Hospital team implores everyone to continue to seek medical help when feeling unwell for any reason, without delay. It is as important as ever that you continue with regular check-ups and any planned health screens.
Our hospital is open as is our 24/7 Emergency Department and our specialists are here ready to help you or your loved ones when you need it.
As part of the Australian Government’s private hospital viability guarantee, Mulgrave Private Hospital is part of the COVID-19 partnership agreement with the Victorian State Government, and part of the overall COVID-19 crisis management strategy.