Billing information for insured, self insured, Workers' Compensation and DVA patients.
Private Health Insurance
Depending on your level of cover with your health fund, an out of pocket balance may occur. A staff member from our pre-Admissions team will be in touch with you up to two (2) working days before your planned Admission to advise of any out of pocket expenses. All estimated out of pocket expenses are payable on Admission.
Self Insured Patients
Self insured patients are required to pay the estimated hospital account 7 days prior to Admission. To obtain a self insured estimate please speak to your specialist. You will need the following information:
Patient's date of birth
Expected date of surgery
Expected length of stay
CMBS Item Numbers (these can be obtained from your Surgeon)
Department of Veterans' Affairs
Department of Veterans' Affairs (DVA) patients will have their account directly sent to the DVA for payment. See Veterans / DVA for information about DVA services at Mulgrave Private Hospital.
Workers' Compensation patients need to ensure their Admission has been approved by the appropriate insurance company prior to Admission, and a copy of your approval has been provided to the hospital.
After you leave hospital, you may receive bills for other charges incurred during your stay that are not the responsibility of the hospital. They are therefore charged separately, and may include fees relating to:
Your treating Doctor
We accept cash, Mastercard, Visa or EFTPOS. Please note that all credit card transactions will incur a 1.5% surcharge.